Return and Refunds
What is covered, when a refund applies, and how to ask for one.
Return and Refunds
When a payment can be refunded
This page explains when a payment made on this site can be refunded.
What this covers
Paid exams, exam packages and subscriptions bought through this site. Exams provided to you free of charge, or paid for through your institution, are not covered here — speak to your institution instead.
When you can ask for a refund
- Within 7 days of payment, provided you have not yet attempted any exam included in the purchase.
- Where you were charged twice for the same purchase.
- Where a fault on our side stopped you from accessing what you paid for and we could not put it right.
When we cannot refund
- Once an exam in the purchase has been attempted, in whole or in part.
- Where an attempt was voided because the exam was not sat honestly.
- Where the refund window above has passed.
How to ask
Contact us with the email address on your account, the date of payment, and the transaction or order reference. We will confirm within 3 working days whether the refund applies.
How refunds are paid
Approved refunds go back to the card, account or wallet you paid from. Your bank or payment provider usually takes 5 to 10 working days to show it.
Questions about this page can be sent to support@practicenexa.in.